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FAQ (Frequently Asked Questions)

1 ) Are hard copies of your books available for examination purposes?
2 ) I've forgotten my password. How do I retrieve it?
3 ) How do I know which coordinator to contact if I have a problem?
4 ) How long do I have access to the file?
5 ) Can I copy or print the file?
6 ) Can I view electronic exam copies on my mobile device?
7 ) I have the correct app for my mobile device but I still cannot access my electronic exam copy. What do I do?

1 ) Are hard copies of your books available for examination purposes?

In keeping with our green initiatives to reduce paper consumption, examination copies of many of our books are now only available electronically in encrypted PDF format. We will gladly provide you with a limited number of desk copies for you and your teaching assistants upon confirmation of a course order for a book.

UTP will continue to offer the option of physical examination copies of its key course books, primarily those published by our Higher Education division. For these physical books, we kindly ask that you limit your requests to three or fewer at a time; if you are not confident that you will adopt the book, or give it serious consideration, please help us keep costs down by requesting an electronic examination copy. Once you are confident that the book is a contender for your syllabus, or that you are going to use the book, you can contact the coordinator for a physical copy.

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2 ) I've forgotten my password. How do I retrieve it?

When you are asked to log in, you will find a link to a password retrieval form. Complete the form and your password will be emailed to you at the address you provided when you registered your account.

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3 ) How do I know which coordinator to contact if I have a problem?

Take a look at My Exam Copies. At the end of each selection listing, you will see the division to which the book belongs. Contact the coordinator for that division.

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4 ) How long do I have access to the file?

You have access to the file for thirty (30) days after you first open the file. If you require additional time, you may renew your request once. You will then be granted access for an additional fourteen (14) days. If you require additional time after you have renewed your request once, please contact your coordinator.

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5 ) Can I copy or print the file?

No, the files are available for a limited time on a view-only basis on a single computer. You are not able to print, copy, or re-distribute the files.

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6 ) Can I view electronic exam copies on my mobile device?

Yes, you can view your exam copies on a wide variety of mobile devices. You may need to install a special app (software) for your device that is compatible with Adobe Digital Editions prior to downloading your electronic exam copy. For Apple iOS and Android we recommend the Bluefire Reader. Please check Adobe's List of Supported Devices for more information.

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7 ) I have the correct app for my mobile device but I still cannot access my electronic exam copy. What do I do?

When you initially downloaded and installed Adobe Digital Editions, you were prompted to register an Adobe account with a user ID and password. You must use this same account on your mobile devices to view electronic exam copies. Simply correct your ID on your mobile device to match the ID on your computer.

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